This is a practical guide to implementing ISO 9001 or a Quality Management System. There are literally hundreds of "...How To Implement..." books and such. I believe you will find mine to be basic, common sense based and forthright. Includes interpretations, example forms, flow charts, etc. 220+ Powerpoint slides with notes, a 75 page interpretation guide (MS Word), and much more! The guide addresses both traditional manufacturing and service industry implementations. No - ISO 9001 is not Rocket Science -- My guide will help with understanding the requirements as well as implementation. With every client I have worked with, 'Sweeps' as well as Document and Process Mapping are the first items on the agenda. This guide provides a proven method of controlling and performing these projects. Developed and presented in the 'Spirit' of the Elsmar Cove! And - telephone support is included. Have a question? Give me a call - 513 341-6272.